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Service Feedback

We value clients taking the time to leave service feedback and ratings on consumer websites but remember, if you have experienced a problem with our service, just contact us directly and we will always try to resolve the issue for you.

We aim to offer all our clients the best advice and the most effective service. We are contactable 6 days a week. Our aim is to ensure we achieve the best possible outcome for all our clients - righting wrongs and winning justice. 95% of our clients would recommend us to their friends and family. We continually work hard to improve our service to ensure that every client has the best experience.

NewLaw Scotland is regulated by the Law Society Scotland, responsible for regulating scottish solicitors and setting standards.

Here are the reasons why you should use NewLaw Scotland...

Not Happy with our Service?

We understand we don't always get things right every time and sometimes clients will feel it necessary to complain. We take every complaint we receive from a client very seriously, logging, investigating, resolving and reporting back to clients where our service has not met our usual high standards. Below we have provided contact details should you wish to report a complaint, details of our complaints process as well as other helpful information about timings and the regulatory bodies that oversee our complaints process.

Complaints Processes:

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